Shop open: Mon - Fri 11am - 5pm

To place your order T: 0191 3711 444

E:jean@goldstitch.co.uk

 

 

 

Est. 1998

Made to order personalised gifts and accessories, wedding design & logo creation.

 
HOME ABOUT US HANDKERCHIEFS SEWCAFE  ORDERING CONTACT
 

Ordering, Payment & Delivery

 

For ordering, checking availability, and making your payment please telephone 0191 3711444.

Almost everything we sell is personalised or made to order. We do source towelling items, baby clothing and handkerchiefs. In order to keep a good stock on our towelling items and accessories we have a number of suppliers.

Our web site is updated regularly and we give you as much information as we can on the item. Should you require any further information then please telephone or email. We offer a personal service and are happy to help.

We accept Card Payments, and PayPal instant payments.


How to Order-

Email or telephone your order, and payment can be made over the phone by card or you can request a PayPal invoice. To keep track of our orders Paypal invoices expire after 24 hours. On your email please include - any special order requirements colours etc.

Once your transaction is completed either over the phone with RBS WorldPay or online with Paypal, you will receive an emailed receipt confirming your order and payment.

During the run up to Christmas we are very busy and we try our best to answer your enquiry the same day with an estimated delivery time, this could even mean an evening email reply.


 
For overseas customers card payments are processed with PayPal.
A detailed invoice will be emailed confirming your order.
For more details please email or telephone 0191 3711444.


Delivery-

For handmade items such as pillows and christening shawls, please allow 14 days. These items are posted boxed for protection. Bathrobes and towels are bulky items and posted in a strong poly bags. Handkerchiefs and other smaller items are posted in a padded envelope and delivery is approx 7 days.

 

The embroidery for wedding garments usually takes from 2 to 4 weeks once the embroidery design is finalised.

For England, Wales, Northern Ireland and mainland Scotland your parcel is delivered to you with a signed for service
either by Next Day Special Delivery or 1st Class Recorded. Once your embroidery is completed we will contact you with a posting day and reference number so you are able to track the parcel within the postal system.

With Special Delivery your parcel is expected to arrive next day before 1 pm, and it will require a signature.

For Aberdeen and the far north of Scotland your parcel should arrive before 5.30 pm
or by the following day.

The cost of postage starts from £3.25. Special Delivery from £7.95. Heavy items such as bath robes single are from £11.95. For a bodice skirt / train embroidery depending on the weight of the parcel the postage can cost from £10.95 to £25.95.


Airmail-

Airsure, and International Signed For are used for overseas parcels to the Republic of Ireland and
most of Europe, Australia and the USA. Airmail prices are from £5.95.


Courier Service-

Is available for the UK should we have postal disruption. Prices are from £7.99. Your signature is required upon receipt. Delivery time is from 3 to 5 days once dispatched.

Extra charge of £2.00 for postcodes IM HS ZE.

DHL courier for overseas orders. please email for the link to charges.

Returns-

Should you have a problem with your order please let us know and we will do our best to help. An error can occur from time to time with a wrong spelling, and your item will be replaced as soon as possible.

Unfortunately made to order and personalised items are non refundable.

If you wish to return an item for any another reason then please let us know on receipt of your delivery by calling           0191 3711444.

 

Please note, Embroidered messages or verses must be out of copyright or in your own words and not copied from other internet sites or books, thank you.

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© Copyright Goldstitch 2014